Q : Where is this item coming from/shipping ? A : All items are sent/origin from East Java - INDONESIA.
Q : What languages do you speak ? A : You can contact us in Bahasa Indonesia or English.
Q : Does the buyer have to have an import permit ? A : For PLANTS ONLY : Currently, the countries that apply import permits for purchasing plants from abroad are the USA, CANADA, HONGKONG, PHILIPPINES, AUSTRALIA, NEW ZEALAND, MALAYSIA & SINGAPORE.
Q : How to pay for the order ? A : We use secure payments for both buyers and sellers. Currently the default payment in our store is PAYPAL. If you want another payment method, please contact us first.
Q : How long does it take to process an order ? A : For PLANTS : Takes 1 - 2 weeks for the process of obtaining export permits & laboratory examinations for the issuance of Phytosanitary Certificates. Plants can be sent if a Phytosanitary Certificate has been issued. For other items : Takes 1 - 3 business days.
Q : How much is the shipping cost, delivery time and how is it delivered ? A : For PLANTS : The shipping fee is 60 USD per box with estimated delivery is 5 - 10 working days to the destination of the package. Shipping services using DHL EXPRESS / CARGO. For other items : Shipping costs are 20 USD per box. Estimated delivery 12 - 14 working days to the package destination. Delivery service using the post.
Q : How do i track my order ? A : We will send Post / DHL EXPRESS tracking number and link via email so buyers can monitor the journey of their package.
Q : What about the replacement and return policy ? A : We've listed the details on our store policy page. Please check for more details.
Q : Any question ? A : Contact us via our contact page / send an email to : email@example.com
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